Patient satisfaction with the dental services of an educational institution

Abdullah Al-Refeidi, Satheesh B Haralur, Stephen A Odusanya, Mohammed F Elagib, Master Luqman


Aims: To find out the level of patient satisfaction on the dental services received from the King Khalid University College of Dentistry (KKU/CD) Clinics - Abha, Saudi Arabia. Materials and Method: A questionnaire survey was used consisting of twenty questions which included sociodemographic details, reason/s for attendance, reception, impressions on the clinic environment, waiting times, satisfaction with dental treatment received. Results: Of the 900 questionnaires distributed, 836 (92.8%) were completed and returned within 24 hours of treatment. Respondents were mostly males (75%) and over 85% were under 45 years old. Patients attended primarily for three reasons: routine annual check (27.5%), root canal treatment (23.7%) and tooth restorations (16.5%). Vast majority of patients (80%) were seeing the dentist for the first time and nearly 70% came on the recommendation of a friend. 86% of patients felt anxiety to varying degrees during treatment. Nonetheless, four out of every five patients (81%) were satisfied with quality of treatment provided and follow-up care (85%). Patients (> 87%) were generally satisfied with arrangement of their appointments. Conclusion: In conclusion patients were satisfied in most of the areas investigated. There is a need for avoidance of delays before commencement of treatment and reducing patient’s anxiety during treatment. 


Patient satisfaction; Dental treatment; Dental school


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